simon noble

Simon Noble Solicitors Complaints Procedure

We are committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it. This will help us to sort out any mistakes or misunderstandings, and to improve our standards.

Initial concerns

In most cases, an informal chat with the lawyer responsible for your matter will resolve your concerns.

If it does not, you can formalise your complaint or speak to someone other than the lawyer responsible for your matter. Our Complaints Manager Cecila Monaheng-Tufour can record everything you are unhappy about and recommend the best solution for you. You can contact Cecilia Monaheng-Tufour at cecilia@simonnoblesolicitors.com

What we need to know

To deal with your complaint correctly, it would be helpful when contacting us if you could provide the following information:

  • Your name, contact details and preferred contact method
  • File reference number
  • Details of your concerns
  • How you would like us to put things right.

 

What will happen next?

  • If you telephone us, we will endeavour to resolve the issue in that call.
  • If you email or write to us, or if your complaint cannot be resolved in a phone call, we will acknowledge receipt of your complaint in writing within two days of receiving it.
  • Our Complaints Manager will conduct an initial investigation into the issues raised. This will normally involve reviewing your file and speaking to the staff member who acted for you. We will send you a detailed reply which sets out our findings and any action plans or proposed resolutions within 5 weeks of sending you the acknowledgement letter.
  • If we have to change any of these timescales, we will let you know, explain why and seek your agreement before proceeding.
  • If you have exhausted our internal process yet remain dissatisfied, or a period of eight weeks has expired since we acknowledged your complaint without our final response being received, you are entitled to refer your complaint to the Legal Ombudsman. The Legal Ombudsman will look at the complaint independently and any investigation by them will not affect how we handle your case. Before accepting a complaint, the Legal Ombudsman will check that you have tried to resolve the complaint with us in the first instance. We will always be happy to discuss your issues further before you go down this route if you wish to do so.
  • For complaints about our service, including billing issues, you may contact the Legal Ombudsman via one of the methods below:
  • Phone: 0300 5550333
  • Email: enquiries@legalombudsman.org.uk
  • Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV19 9WJ
  • Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint. Other time limits to be aware of are:
  • The Ombudsman will consider your complaint if you refer it to them within either of the following: six years of the problem happening or three years from when you found out about it.
  • The Ombudsman will not accept complaints where the act/ omission or the date of awareness was before 5 October 2010.
  • Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman.

If a complaint cannot be resolved, you may also be able to ask for it to be referred to a process of alternative dispute resolution using a certified provider. We are not required to agree to such a request. In any case, this is not available to businesses, only consumers. We will give you more information about that right if it becomes relevant.

Free No Obligation Enquiry

We'll get back to you

Clients Testimonials

Translate »

Zeynep Polat

PARALEGAL

M Reza Bahrami

Reza completed his law degree at Southampton University and completed his Legal Practice and Master degree Course at the BPP Bristol. I joined Simon Noble Solicitors in September 2021 as a Caseworker and waiting to start and completed his training contract in the Conveyancing, Criminal, Commercial and Civil Litigation Department.

Yousif Naji

Trainee Solicitor

Yousif has recently finished his PSC Course at BPP University, Yousif's main speciality is Property law, General Litigation, Employment law and Family law. Yousif has acted for many high net worth clients in the past and has wealth of experience in dealing with complex property matters.

Yousif's hobbies includes, running, playing football, and swimming. Yousif also enjoys cooking many Indian and Middle Eastern dishes.

Elizabeth Ajayi

SENIOR CASEWORKER

Tomas Hassan

SENIOR CASEWORKER

Pawez Sairally

TRAINEE SOLICITOR

Etim Ikpedighe

SOLICITOR

Simon John Noble

SOLICITOR/PARTNER

Solicitor. County Councillor Garstang 93 – 01. OU. Advanced diver.

Sena Frimpong

BARRISTER

Sena Frimpong holds a Degree in Law, LLB (hons) and is a member of Lincoln's Inn.

Sena Fis a Barrister at Simon Noble Solicitors. He was called to the Bar in 2009 and now practices in all of the major areas of civil litigation, housing and property law, judicial process.

Sena also provides pro-bono work for low income clients who are in housing need.

Cosmas Offor

TRAINEE SOLICITOR

Cosmas joined Simon Noble Solicitors as a Paralegal in May 2020 and subsequently started his Training Contract in November 2020. His day-to-day work includes researching different areas of law, preparing documents; responding to clients queries, and meeting with clients in the office.

Before joining the firm, Cosmas had worked for Citizens Advice Bureau offering advice, on a pro-bono basis, with particular emphasis on victims of domestic abuse. He also advised people on benefits, and how to make benefit applications and appeals.

Together with his legal qualifications, Cosmas holds a Master’s Degree in Business Administration and Management.

Outside of work, Cosmas enjoys spending time with his wife and two children, creating good memories. Cosmas is a keen traveller, who loves to travel and experience the world and all its different cultures. He likes to play seven aside football to keep fit.

Erdem Duven

OFFICE MANAGER

Following his graduation from the University of Leicester in July 2018, Erdem began work experience at Simon Noble Solicitors in November 2019. Erdem commenced to a Paralegal role in the company in March 2020 and since May 2021, Erdem has successfully become the Office Manager of our North London Branch in Enfield.

Working closely with Denis Tufour and all the Solicitors in the firm, Erdem’s main areas of expertise are Conveyancing, Civil Litigation, Commercial and Wills and Probate cases. He enjoys the fast-paced nature of these areas of law, in addition to the day-to-day client contact the role brings.

As the Office Manager at Simon Noble Solicitors, Erdem ultimately understands that client communication and satisfaction is crucial. Taking this into consideration, Erdem is always approachable and professional, as he prides himself on being down to earth.

Erdem is the first SQE candidate at Simon Noble Solicitors and is aspiring to become a Solicitor at Simon Noble Solicitors. Away from work, Erdem has a passion for football, gym and swimming.

Mohammed Mazumder

SOLICITOR

Mr Mazumder has a substantial following of clients covering diverse sectors such as Commercial and Residential conveyancing, Litigation, Immigration & Asylum, including the Judicial Review, Family law, and Health and Safety law.

Mr Mazumder qualified as an Advocate in Bangladesh in 1993 and qualified as a Solicitor in England and Wales 2012. He was admitted as a qualified Solicitor by the Law Society of the Republic of Ireland in 2017. His experience includes working as a solicitor for Diamond Solicitors, E1 Solicitors, AK Solicitors, and as head of the Commercial Property and Immigration Team.

William Brown

SOLICITOR

Prior to Joining Simon Noble Solicitors in October 2020 as a Consultant, he worked with a firm in London for 12 years. He manages a diverse caseload of transactional and strategic advisory work including freehold and leasehold acquisition and disposal, re-mortgages, bridging loans and secured lending, auction sale and purchase, leasehold enfranchisement, and landlord and tenant work.

William prides himself in collaborating with his clients to achieve their goals by providing pragmatic, efficient and cost-effective solutions to legal issues. Most of his work comes from repeat clients and recommendations.

William takes inspiration from the quote limits, like fears are often just an illusion. He lives in Kent but is able to act for clients anywhere in the UK and abroad.

Shane Ravson

SOLICITOR

Shane is a solicitor specialising in commercial and corporate work, litigation, property conveyancing, family law, landlord and tenant matters, employment law and provides advocacy representing the clients in the court hearings. He advises on a broad range of matters to domestic and international individuals, worldwide businesses, and private equity investors.

Shane holds numerous qualifications, including a Master of Laws (LLM) in Professional Legal Practice from the University of Law, Graduate Diploma in Law from the University of Law, Master of Science (MSc) in International Finance from the University of Westminster, and two accountancy qualifications.

As part of giving back to the community and charity work, Shane provides pro-bono (free of charge) legal services to low-income families and individuals, and struggling small businesses. In addition, he sponsors annual community fundraising and social charity events and makes regular donations to good causes.

Shane has excellent IT and software skills. He likes playing chess, gym workouts, professional photography, and travelling.

Lucy Osafo

SOLICITOR

Following completion of a Law degree and LLP course at Cardiff University, Lucy practiced a variety of law within the social welfare and debt fields, following which she developed a specialism in Family Law. Now based in London, Lucy assists clients with all family matters at Simon Noble Solicitors.

Cecilia Monaheng-Tufour

SOLICITOR/PARTNER

Cecilia is a Solicitor and Partner of Simon Noble Solicitors , Cecilia holds a Master Degree in Legal Practice and practices in areas such as private client, Landlord and Tenant, Property Law, Corporate and Commercial law.

Cecilia also oversees our HR department; she provides strategic and operational HR advice and manages the recruitment and selection process within Simon Noble Solicitors. Cecilia has over 10 years experience in management.