10. Privacy & Cookie Policy

Introduction

1.1 We are committed to protecting and respecting your privacy.

1.2 This Privacy & Cookie Policy (together with our Terms of Use and Trading Terms (if applicable)) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1.3 For the purpose of European Union Data Protection legislation, we (as defined and detailed in Simon Noble Solicitors) are the data controller.

11. Information we may collect from you
11.1 We may collect and process the following data about you:

11.1.1 details of transactions you carry out through Simon Noble Solicitors and the fulfilment of your orders;

11.1.2 information that you provide by filling in forms on Simon Noble Solicitors, including but not limited to, information provided at the time of registering to use Simon Noble Solicitors, subscribing to any service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us;

11.1.3 information from surveys that we use for research purposes, if you choose to respond to them;

11.1.4 communications you send to us, for example to report a problem with or submit a comment regarding Simon Noble Solicitors; and

11.1.5 details of your visits to Simon Noble Solicitors, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

12. IP addresses and cookies
12.1 We may collect information about your computer, including, where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

12.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve Simon Noble Solicitors and to deliver a better and more personalised service. They enable us to:

12.2.1 estimate our audience size and usage pattern;

12.2.2 store information about your preferences, and so allow us to customise Simon Noble Solicitors according to your individual interests;

12.2.3 speed up your searches; and

12.2.4 recognise you when you return to Simon Noble Solicitors.

12.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of Simon Noble Solicitors. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use Simon Noble Solicitors. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

13. What cookies are used on Simon Noble Solicitors
13.1 The cookies we and our business partners use on Simon Noble Solicitors are broadly grouped into the following categories:

Essential – Some of the cookies on Simon Noble Solicitors are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on Simon Noble Solicitors or which allows communication between your browser and Simon Noble Solicitors. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use Simon Noble Solicitors without these cookies.

Analytics – We use analytics cookies to helps us understand how users engage with Simon Noble Solicitors. An example is counting the number of different people coming to Simon Noble Solicitors or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited Simon Noble Solicitors once each week for three weeks, we would count you as three separate users. We would find it difficult to analyse how well Simon Noble Solicitors was performing and improve it without these cookies.

User Cookies – We use cookies to improve your experience by remembering your preferences, so we know how you like to use Simon Noble Solicitors. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to Simon Noble Solicitors.

Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.

Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.

14. Third party cookies
14.1 Some of the cookies described in the “What Cookies are used on Simon Noble Solicitors” section above are stored on your machine by third parties when you use Simon Noble Solicitors. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

14.1.1 Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or

14.1.2 If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website: http://www.w3.org/Security/Faq/wwwsf2.html#CLT-Q10.

15. Where we store your personal data
15.1 When we use your information as described in this Privacy & Cookie Policy, this may occasionally involve sending your information around the world (and in particular where you are located within the European Economic Area (EEA), this includes sending it outside the EEA). By providing us with your personal information, you agree that we may transfer, store and process your information in this manner.

15.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures designed to protect your personal data, we cannot guarantee the security of your data transmitted to Simon Noble Solicitors; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

16. How we process and store your information
16.1 The data that we collect from you is processed by staff who work either for us or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

16.2 Your data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy & Cookie Policy.

16.3 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain features or parts of Simon Noble Solicitors, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

16.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Simon Noble Solicitors; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Remember to close your browser when you have finished your user session. This will help to ensure that others do not access your personal information if you share your computer or use a computer in a public place such as a library or internet café.

17. Uses made of the information
17.1 We use information held about you in the following ways:

17.1.1 to carry out our obligations arising from any contracts entered into between you and us, for example to fulfil your orders;

17.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication;

17.1.3 to ensure that content from Simon Noble Solicitorsis presented in the most effective manner for you and for your computer;

17.1.4 to allow you to participate in interactive features of our service, when you choose to do so and

17.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about third party goods and services which may be of interest to you and we or they may contact you about these, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication.

17.3 If you do not want us to use your data for direct marketing purposes, or to pass your details on to third parties for marketing purposes, please check or un-check (as directed) the relevant box situated on the form on which we collect your data.

18. Disclosure of your information
18.1 We may disclose your personal information to any affiliated company within our group.

18.2 We may disclose your personal information to third parties:

18.2.1 in the event that we sell or buy any business, assets or shares, in which case we may

disclose your personal data to the prospective seller or buyer of such business, assets;

18.2.2 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or

18.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

19. Your rights
19.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us using the details set out on Simon Noble Solicitors.

20. Access to your information
20.1 The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee not exceeding £10 to meet our costs in providing you with details of the information we hold about you.

21. Changes to this Privacy & Cookie Policy
21.1 We may update this Privacy & Cookie Policy from time to time so you may want to check it each time you give us personal information or look at or change your personal details on Simon Noble Solicitors.

22. How to contact us
22.1 If you have any questions, comments or requests regarding this Privacy & Cookie Policy, please feel free to contact us by using the details set out on Simon Noble Solicitors.

23. Trading Terms
(applicable only if the Site can be used to purchase goods or services)

24. Introduction
24.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site. By ordering any Services from Simon Noble Solicitorsyou are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

24.2 In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.

24.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

25. Ordering
25.1 You may place an order to purchase a Service advertised for sale on Simon Noble Solicitors by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the checkout page.

25.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

25.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order, or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

25.4 If your order includes Service(s) which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Service(s) are available from stock, or cancel your order.

26. Prices and payment
26.1 The prices of Services advertised for sale on Simon Noble Solicitorsare as set out on Simon Noble Solicitors. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information.

26.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full.

26.4 In the unlikely event that the price of an item has been incorrectly advertised on Simon Noble Solicitors, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.

27. Delivery/ Shipping
27.1 Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.

27.2 We will deliver directly to the address specified in your order.

27.3 The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

27.4 Once delivered, the Services ordered will become your property and your responsibility and, except in relation to Services that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

28. Cancellations and returns
28.1 Unless one of the exceptions listed in Clause 28.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Services, in accordance with the provisions below (see Clause 28.4).

28.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

28.3 If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/ shipping (except for the supplementary costs arising if you chose a type of delivery/ shipping other than the least expensive type of standard delivery/ shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.

28.4 You may not cancel your order if:

you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you; the Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

iii. the Services have been customised or made to your own specifications;

any Services you have started to download or stream; orany Services which become mixed inseparably with other items after their delivery,

unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

28.5 All such Services should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Service(s) have been delivered to you, in accordance with the following process:
A) pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included; and
B) return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.
28.6 Our policy on cancellations and returns does not affect your statutory legal rights.

29. Faulty Services
29.1 If any Service you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, you should notify us to arrange for the return of the Service(s).

29.2 Our policy on faulty Services does not affect your statutory legal rights.

30. Service Information
30.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on Simon Noble Solicitors. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.

30.2 From time to time, our stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our stores. Please note that, unless expressly stated on Simon Noble Solicitors, purchases made online do not qualify for points under any loyalty card scheme or discounts under any discount card scheme which we may operate in our stores.

30.3 Any information on Simon Noble Solicitors regarding sizing of Services is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us prior to placing an order.

31. Orders for delivery outside the United Kingdom
31.1 If you choose to access Simon Noble Solicitors from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Service(s) on Simon Noble Solicitors is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.

31.2 Please contact us before ordering Services for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Services outside the United Kingdom, as they may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.

32. Security
32.1 We understand that you may have concerns about security on the internet. Simon Noble Solicitors uses a secure server in our online ordering process to protect your personal information.

32.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode

32.4 If you have any additional queries about security, please contact us.

33. Our liability
33.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

33.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).

33.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

33.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

34. Personal Data
34.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes important terms which apply to you.

35. General
35.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

35.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

35.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

35.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

35.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the Services, we can still require you to make the payment at a later date.

36. How to contact us
36.1 Please feel free to contact us using the details set out on Simon Noble Solicitors.

37. GDPR Terms and Conditions
37.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

User privacy and data protection are human rights

We have a duty of care to the people within our data

Data is a liability accountability, it should only be collected and processed when its necessary

We hate spam as much as you do!

We will never sell, rent or make public or distribute your personal information

38. RELEVANT LEGISLATION
This website is developed to comply with the following national and international legislation with regards to data protection and user privacy

UK Data Protection Act 1988 (DPA)

EU Data Protection Directive 1995 (DPD)

EU General Data Protection Regulation 2018 (GDPR)

That this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are not sure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer

39. PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:

39.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to identify the number of people using our site, to better understand how they find and use our pages and to see their journey through the website.

Although GA records data such as your geographical location, internet browser, device and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally recognize you but Google do not grant us access to this. Google is a third party data processor and details can be found on Google’s developer guides.

39.2 Our blog

You can choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, with the date-time and computer’s IP address that you submitted the comment.

This information is only used to recognize you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) Remove the comment or 2.) Remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with?

39.3 Contact forms and email links

You can contact us using the contact form on our Contact us page or an email link on the same page, none of the data that you supply is safe with us. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) Protocol. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

39.4 Email newsletter

We are not sending email newsletter

40. HOW WE STORE YOUR PERSONAL INFORMATION
We only store your personal details like name, address, email, and phone-number directly in website database. Here by we are giving the surety that your data is safe with us and never going to leak to anybody.

41. ABOUT THIS WEBSITE’S SERVER
This website is hosted by in motion

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

42. Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

43. Data Controller
The data controller of this website is Cecilia Monaheng-Tufour.

44. Data Protection Officer
Cecilia Monaheng- Tufour

45. Complaints Policy
We are committed to providing high quality legal advice and client care. If you are unhappy with any aspect of the service you have received or about your bill, we would ask you to initially discuss this with the fee earner with conduct of your matter. If your concerns cannot be resolved, we ask that you put your concerns in writing and it will be dealt with as a formal complaint. In accordance with our internal complaint’s procedure, your complaint will be acknowledged, and we will look into your concern promptly, fairly and effectively and will try to resolve the problem quickly. Please ask for a copy of this procedure if you would like further details.

Denis Tufour, who is the principal of the firm will review the matter and provide you with an initial or substantive response normally within 14 working days. He may consider it appropriate to instruct an external reviewer to assist in the review, but it will be subject to strict rules of confidentiality, and you will be informed if this happens.

Should you remain dissatisfied with our handling of the complaint, or about the firm’s bill, you can ask the Legal Ombudsman to consider it further. Before you make a complaint to the Legal Ombudsman, it is a requirement that you have raised your complaint with us first and we have 8 weeks to deal with your complaint. If you are not satisfied with our handling of your complaint after the 8 weeks has expired, you can ask the Legal Ombudsman to consider the complaint. The time limit to bring a complaint to the Legal Ombudsman is 6 months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Their contact details are: Legal Ombudsman

t: 0300 555 0333 (8.30am-5.30pm)

PO Box 6806, e: enquiries@legalombudsman.org.uk

Wolverhampton, w: www.legalombudsman.org.uk

W V1 9W J

As part of the firm’s complaints handling procedures, we are obliged to inform you that you are entitled to complain about your bill; there may also be right to object to the bill by making a complaint to the Legal Ombudsman and/or by applying to the court for an assessment of the bill under Part lll of the Solicitors’ Act 1974; and if all or part of the bill remains unpaid the firm may be entitled to charge interest. If you have already applied to the Court for assessment of your bill, please be aware that the Legal Ombudsman cannot then consider it.

Pease note that generally only individuals and small businesses fall within the Legal Ombudsman scheme rules.

Alternative complaints bodies such as ProMediate and Small Claims Mediation exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

However, at this time we consider the Legal Ombudsman the most appropriate complaint body and we do not agree to use schemes operated by the alternative complaint’s bodies.

46. Feedback
We value you as a client and we want you to be pleased with our work. We welcome feedback from you at any time on the quality of our work and in addition at the close of the matter we will conduct a survey to encourage you to give us information on your experience.

47. Changes to our privacy policy
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.